Privacy policy
Last updated: July 12, 2025
Gonflechezvous operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the “Services”). Gonflechezvous is a Shopify-powered store, which enables us to provide you with the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understood this Privacy Policy and the terms governing the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified data.
Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal information:
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Contact information: name, address, billing address, shipping address, phone number, and email address.
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Financial information: credit card, debit card, and bank account details, payment methods, transaction details, and payment confirmations.
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Account information: username, password, security questions, preferences, and settings.
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Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past transactions.
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Communications: information included in your communications with us, such as customer service inquiries.
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Device information: device, browser, network connection, IP address, and unique identifiers.
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Usage information: interactions with the Services, including how and when you access or use them.
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you when you create an account, use the Services, or contact us.
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Automatically through the Services via your device, cookies, and similar technologies.
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From our service providers who process information on our behalf.
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From our partners or other third parties.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving the Services
To fulfill our contract with you, process payments and orders, manage accounts, organize shipping, handle returns, send account notifications, enable reviews, and personalize your shopping experience.
Marketing and Advertising
To send promotional communications by email, SMS, or post, and to display personalized advertisements based on your activity.
Security and Fraud Prevention
To authenticate accounts, ensure secure transactions, detect fraudulent or illegal activity, and protect our services.
Communication
To provide customer support, respond to inquiries, and maintain our business relationship.
Legal Compliance
To comply with applicable laws, respond to legal requests, enforce policies, and handle disputes.
How We Disclose Personal Information
We may share your personal information in the following circumstances:
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With Shopify, service providers, and vendors (IT, payments, analytics, customer service, shipping, cloud storage).
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With marketing and advertising partners for personalized advertising.
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When you request or consent to disclosure.
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With affiliates or within our corporate group.
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In connection with business transactions, legal obligations, or protection of rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Your information may be transferred to Shopify and third parties located in other countries.
We also use enhanced Shopify features that integrate data from your interactions with our store and other merchants. In these cases, Shopify is responsible for processing your personal information.
For more information, please consult Shopify’s Consumer Privacy Policy and Privacy Portal.
Third-Party Websites and Links
The Services may contain links to third-party websites. We are not responsible for their privacy practices, security, or content. We encourage you to review their policies before providing personal information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from minors. If a child has provided personal data, a parent or guardian may request its deletion.
We do not knowingly sell or share personal information of individuals under 16 years of age.
Security and Retention of Information
No security system is completely secure. We cannot guarantee absolute security during transmission.
We retain personal information only as long as necessary to manage accounts, provide Services, comply with legal obligations, resolve disputes, and enforce policies.
Your Rights and Choices
Depending on your location, you may have the following rights:
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Right of access
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Right to erasure
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Right to rectification
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Right to data portability
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Communication preferences management
You may unsubscribe from marketing emails at any time. We may still send non-promotional messages related to your account or orders.
Additional Rights for UK and EEA Residents
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Right to object to or restrict processing
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Right to withdraw consent
You may exercise your rights through the Services or by contacting us.
More information about Shopify’s data practices is available at: https://privacy.shopify.com
Complaints
If you have concerns about our data practices, please contact us. You may also file a complaint with your local data protection authority if applicable.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence.
Transfers outside the EEA or UK are protected by recognized mechanisms such as Standard Contractual Clauses or equivalent safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this website with a revised “Last updated” date.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 contact@customairfactory.com
For data protection purposes, we act as the data controller of your personal information.